Returns & Exchanges

My first room offers a refund ONLY for faulty items. We don't offer a refund when you change your mind.


The only conditions applying to returns are as follows:

1.    All returns must be unused and in their original condition (including all original protective packaging).

2.    You must complete your return within 7 days of the date of your order and you are responsible for arranging the return and all related costs.

3.    The only products that cannot be returned are items marked 'Special, Sale and clearance'

 

If you return an item without its original packaging, we reserve the right to deduct $20 per item from the amount to be refunded.

 

If you wish to return a product, please go to 'Returns' page under customer service at the bottom of the page and fill out the form.

Send all items to our shop the address is on the contact page. Keep a record of your return shipment until you have received your replacement, credit or refund.

All products being returned must be in perfect condition and in their original packaging.

All returns must be received by us within 7 days of the date of your order.

You are required to pay the cost of returning the item(s) to us (including all postal or courier charges).

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